Feedback or Complaints
Ms Shape prides itself on its 100 year heritage which has only been sustained by valuing our customers.
We hope you love our products and the attention to detail from our customer service, and we would appreciate you leaving feedback against the product. However sometimes things can go wrong, so to ensure we resolve matters to your satisfaction please contact as follows for any issue relating to customer service, product quality or logistics:
Initial query to email@example.com, where customer services will attempt to resolve the matter. If you are not satisfied with the response please contact our director firstname.lastname@example.org. Please note our director's decision on the matter will be final, of course without affecting your statutory rights to pursue the matter further.